spinhireKey Account Manager / VIP Support Manager
Относно специалиста
I am a highly experienced professional in user and client support, with a strong background in iGaming. I excel at identifying client needs and providing optimal solutions, consistently achieving high VIP client satisfaction through personalized service. I am adept at resolving complex and non-standard inquiries, reducing repeat contact rates, and maintaining high service quality even with large volumes of simultaneous chats. My skills include effective cross-departmental collaboration, managing client loyalty, and adapting quickly to process changes. I am results-oriented, proactive, and skilled in handling high volumes of information while multitasking.
Умения
трудов стаж
Consistently achieved high VIP client satisfaction and successfully resolved complex client inquiries.
Met sales targets and managed up to 10 clients simultaneously, handling 30–40 new inquiries daily.
Sold accommodation services, handling up to 100 calls daily and negotiating property terms.
Conducted individual training programs and prepared students for international exams.
образование
2014 — Kazan (Volga Region) Federal University, Kazan — Foreign Language Teacher
Предпочитана география
Малта, Кипър, Тайланд
Езици
Russian native, German C1, English B2