spinhireCasino Coordinator and CRM Specialist
Относно специалиста
I am a Customer Operations professional with over 3 years of experience in digital operations, campaign execution, promotions, and customer experience, specifically within the iGaming sector. I excel at supporting CRM-led campaigns, performing thorough campaign QA, validating audience segmentation, and coordinating promotional activities. My expertise includes analyzing campaign performance to inform future strategies and collaborating cross-functionally with CRM, Design, Content, Technology, and Customer Support teams to ensure accurate campaign execution and a consistent customer experience. I am detail-oriented, organized, and proficient in digital platform environments. I am seeking a role where I can leverage my skills in campaign management and operational excellence to drive customer engagement and retention.
Умения
трудов стаж
Supported planning and execution of casino promotional campaigns, coordinating with CRM, Design, and Content teams; Conducted QA of campaigns and communications, checking audience targeting, content, and mechanics.
Handled player inquiries via live chat and email, providing support for account, gameplay, and bonus questions; Investigated customer issues and assisted with deposits, withdrawals, and wallet issues.
Reviewed academic and publishing materials for formatting consistency, grammar, punctuation, and spelling.
Proofread academic textbooks and educational publishing materials for language accuracy and editorial quality.
Assisted customers in person and over the phone, providing product information and support; Processed cash register transactions and handled payments.
Operated the cash register, including opening and closing procedures; Processed sales and payments by cash, credit card, and debit card.
Provided customers with general information and account assistance; Processed customer account updates and registration changes.
Assisted customers in person and over the phone; Processed payments and operated the cash register.
образование
2014–2025 · Bachelor’s Degree in Translation (English – Portuguese) · Universidade Federal do Rio Grande do Sul (UFRGS) Associate Degree in Photography · Universidade Luterana do Brasil (ULBRA)