spinhireRetention Specialist, Junior Media Buyer, Customer Support
Относно специалиста
I am a client retention and customer support specialist with 5 years of experience at a crypto investment online platform. I progressed from Customer Support Specialist to Retention Specialist, where I achieved a 90% re-deposit rate with an average of 3 re-deposits per client, each at least 50% of the client's current deposit, driven by bonus and improved terms. As a Team Lead, I managed a 20-person team, contributing to investment project development and creating new retention mechanics. I am also an experienced crypto user, familiar with blockchain networks, trading, P2P/OTC, staking, and DeFi. I am looking for a role where I can leverage my expertise in client retention and team leadership.
Умения
трудов стаж
Built bots, web scrapers and n8n workflows to automate routine processes.
Generated crypto leads via Facebook Ads at $1.3 per lead; ran Telegram outreach at up to 50,000 messages per day.
Managed a team of 20 people; developed new mechanics for client retention and re-deposit stimulation.
Drove re-deposits: 90% re-deposit rate, an average of 3 re-deposits per client.
Advised clients and investors via chat and phone; handled cold and hot lead bases.
Managed a flagship store with ~UAH 1M monthly revenue; hired, trained and motivated a team of up to 8.
Езици
Ukrainian fluent, Russian fluent, English technical reading, written communication