spinhireCustomer Support
Относно специалиста
Website & Technical Support Intern March 2026- May2026 Resolved 50–100 daily technical requests across 30 websites, maintaining 99% accuracy in content deployment and documentation updates. Managed content and layout updates for 30+ eCommerce-focused websites, ensuring brand consistency and compliance with guidelines while optimizing product visibility. Worked across websites with different structures and requirements, quickly identifying site-specific details before implementing changes. Independently translated user requests into website updates, from straightforward content changes to new page creation and custom HTML/CSS adjustments. April 2023- December 2025 Crypto Exchange Operations & Client Support Managed end-to-end online cryptocurrency exchange transactions for approximately 2 years, communicating directly with clients throughout the process. Provided 2nd-line technical support for platform users, troubleshooting account access, connectivity issues, and transaction discrepancies using internal ticketing systems. Managed 5+ concurrent client workflows, utilizing Excel to track transaction status, analyze performance metrics, and prepare weekly reports for stakeholders. Executed KYC/AML verification protocols to ensure financial compliance, managing documentation and client communication for high-risk transaction cases. Coordinated with banking partners to resolve transaction discrepancies, reducing average resolution time by 20% through clear technical communication.
Умения
трудов стаж
Website & Technical Support Intern
March 2026- May2026
Resolved 50–100 daily technical requests across 30 websites, maintaining 99% accuracy in content
deployment and documentation updates.
Managed content and layout updates for 30+ eCommerce-focused websites, ensuring brand consistency
and compliance with guidelines while optimizing product visibility.
Worked across websites with different structures and requirements, quickly identifying site-specific details
before implementing changes.
Independently translated user requests into website updates, from straightforward content changes to new
page creation and custom HTML/CSS adjustments.
April 2023- December 2025
Crypto Exchange Operations & Client Support
Managed end-to-end online cryptocurrency exchange transactions for approximately 2 years,
communicating directly with clients throughout the process.
Provided 2nd-line technical support for platform users, troubleshooting account access, connectivity issues,
and transaction discrepancies using internal ticketing systems.
Managed 5+ concurrent client workflows, utilizing Excel to track transaction status, analyze performance
metrics, and prepare weekly reports for stakeholders.
Executed KYC/AML verification protocols to ensure financial compliance, managing documentation and client
communication for high-risk transaction cases.
Coordinated with banking partners to resolve transaction discrepancies, reducing average resolution time by
20% through clear technical communication.
образование
University of Economics and Human Sciences (VIZJA), Warsaw Bachelor’s Degree in Web Applications (Aplikacje Webowe), 2022–2026 Web Development, Databases, Object-Oriented Programming, Software Engineering, Mobile Applications, Web Technologies.
Предпочитана география
Warsaw
Езици
Russian — Native Belarusian — Native English — B2 Polish — B2